41. The customer of a recently implemented project requests the project manager investigate post ,implementation issues that cause business disruption and losses. The project manager explains to the customer that requests must be referred to the operations team , as the project is formally accepted .The customer does not agree and complains about the situation .

To close this discussion, the project manager should do which of the following ?

A. Ask the project team to evaluate the root cause, correct the issue , and document lessons learned.

B. Review the closure documents, present them to the customer, and bring in the operations representative to proceed with issue resolution.

C. Escalate the customer's complaint to the project sponsor to have resources assigned to resolve the issue.

D. Review the risk management plan to determine if the issue was identified and planned in advance.

一个最近实施项目的客户要求项目经理调查导致业务中断和损失的实施后问题，项目经理向客户 解释该请求必须转给运营团队，因为项目已正式验收。客户不同意并投诉这种情况。为结束讨论，项目经理应进行下列哪一项?

A. 要求项目团队评估根本原因，纠正问题并记录经验教训。

B. 审查收尾文件,将其提交给客户,并让运营代表加入继续问题解决过程。

C. 将客户的投诉上报给项目发起人，分配资源解决该问题。

D. 审查风险管理计划，确定是否提前识别和规划该问题。

42. A project manager completes the development of a software project one month ahead of schedule. An extra module, originally out of scope, now could be included. and the project could still the delivery deadline.

What should the project manager do next?

A. Move to the closing phase and save money for the organization.

B. Initiate a change request to the change control board(CCB).

C. Seek a decision from the project sponsor.

D. Deliver the extra module.

项目经理完成一个软件项目的开发，让进度计划提前一个月。这使得现在可以将一个原本超出范 围的额外模块包含在内，并且项目仍然满足交付期限。

项目经理下一步应该怎么做?

A. 进入收尾阶段, 为组织节省资源。

B. 向变更控制委员会(CCB)提交一份变更请求。

C. 寻求项目发起人的决定。

D. 交付额外模块。

43. A project manager newly assigned to an ongoing project, realizes that many change requests are still pending .What process should the project manager follow?

A. Validate scope

B. Control communications

C. Direct and Manager Project Work

D. Perform integrated change control

项目经理刚刚被任命管理一个正在进行中的项目，了解到许多变更请求还未解决。项目经理应该 遵循下列哪一个流程?

A. 核实范围

B. 控制沟通

C. 指导与管理项目工作

D. 实施整体变更控制

44. Which of the following is true?

A. An experienced Project Manager will avoid project that contain uncertainty

B. There can be a project life cycle stage before the actual and approval to proceed with the

project

C. Risk is always highest toward the end of a project when time is running out

D. A project doesn't really finish because the product and/or services that were delivered need supporting

下列哪项是正确的?

A. —个有经验的项目经理会避免含有不确定性的项目

B.在实际决策和批准项目进行之前可以有一个项目生命周朗阶段

C.项目在接近结束时的风险总是最高

D.因为所交付的产品或服务需要支持，所以一个项目没有真正的结束

45. A project manager assumes a project for a company that is undergoing organizational changes and about to be restructured should the project manager do to ensure that the project is aligned with the company's goals and objectives?

A. Obtain project charter approval

B. Reach agreement at the kick-off meeting.

C. Perform a gap analysis against the business case.

D. Analyze the project against the company's mission, vision, and values.

项目经理承担一家公司的一个项目管理，但该公司正在进行组织变更且即将重组。若要确保该项 目与该公司的目的和目标保持一致，项目经理应该怎么做?

A. 获得项目章程的批准。

B. 在项目启动大会上达成协议。

C. 按照商业论证进行差距分析。

D. 按照该公司的使命、愿景、价值观分析该项目。

46. A project manager transitions the final product to the client and releases the project team. The client later calls the project manager and states that a new feature is required, what should the project manager do?

A. Create a change request.

B. Recall the project team members.

C. Advise the client to initiate a new project.

D. Inform the project steering committee.

项目经理将最终产品移交给客户，并解散项目团队。客户后来联系项目经理，需要添加一个新功能。项目经理应该怎么做?

A. 创建变更请求。

B. 召回项目团队成员。

C. 建议客户启动一个新项目。

D. 通知项目指导委员会。

47. All of the following are the responsibility of a project manager EXCEPT?

A. Maintain the confidentiality of customer confidential information.

B. Determine the legality of company procedures.

C. Ensure that a conflict of interest does not compromise the legitimate interest of the

customer.

D. Provide accurate and truthful representations in cost estimates.

下列哪项不是项目经理的责任?

A. 为客户的信息保密

B. 决定公司的程序是否合法

C. 确保利益冲突不会损害客户的合法利益

D. 在估算成本中提供准确可信的说明

48. At the start of a project, the project manager finds that team members are key stakeholders are not in agreement with the project scope and the deliverables. To obtain the project team's commitment and agreement, what should the project manager do next?

A. Send the project scope and agreed-upon deliverables to all stakeholders.

B. Escalate the issue to senior management and request their support.

C. Record the issue in the issue log and continue with project execution.

D. Conduct a kick-off meeting with all key stakeholders and project team members.

在项目开始时，项目经理发现团队成员和关键相关方对项目范围可交付成果的意见不一样。为获 得项目团队的参与和一致意见，项目经理接下来该怎么做?

A. 将项目范围和一致同意的可交付成果发送给所有相关方。

B. 将问题上报给高级管理层，并请求他们的支持。

C. 在问题日志中记录问题，并继续执行项目。

D. 为所有关键相关方和项目团队成员一起召开项目启动大会。

49. To communicate the project management plan to key stakeholders, announce the start of the project, and share relevant information, what communication tool should the project manager use?

A. Statue report

B. Daily stand-up meeting

C. Focus groups

D. Kick-off meeting

若要向关键相关方沟通项目管理计划，宣布项目开始，并分享相关信息，项目经理应当使用什么 沟通工具?

A. 状态报告

B. 每日站立会议

C. 焦点小组会议

D. 项目启动大会

50. A change request is approved by the change control board (CCB) what should the project manager do next?

A. Execute the change

B. Update the project baseline.

C. Update the project management plan

D. Notify the sponsor.

变更请求已经获得变更控制委员会(CCB)的批准。项目经理下一步应该怎么做?

A. 执行变更

B. 更新项目基准

C. 更新项目管理计划

D. 通知项目发起人

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