11. A team member disagrees with specifications provided by the business analyst and continue work on a task.This causes a delay to the project.The project manager arrange meeting between the two team members to discuss their differences.Ultimately the team agree on the specifications and the project is back on track.Which conflict management technique did the project manager use?

A.Withdraw/Avoid

B.Smooth/Accommodate

C. Focus/Direct

D. Collaborate/Problem Solve

11. 一名团队成员不同意业务分析师提供的技术规范，并拒绝继续一项任务工作，这导致项目停顿， 项目经理安排与这两名团队成员之间的会议，并讨论他们的分歧，最终团队成员统一技术规范的意见， 并且项目恢复正常速度。项目经理使用的是哪一种冲突管理技术?

A. 撤退/回避

B. 缓和/包容

C. 强迫/命令

D. 合作/解决问题

12. A new resource form a company is added to a project team . The new project team member attempts to incorporate different processes than those that are approved.

What should the project manager do to help the new employee conform to approved processes?

A. Gather relevant information to address the issue

B. Explain the employee ‘s roles and responsibilities

C. Conduct a performance appraisal

D. Ask another project team member to coach the new employee during work hours

12. 来自竞争公司的一名新资源加入项目团队。新项目团队成员试图纳入一些与已批准过程不同的过 程。项目经理应该怎么做来帮助新员工遵循批准的过程?()

A. 收集相关信息来解决这个问题

B. 说明该员工的角色和职责

C. 开展绩效评估

D. 让另一名项目团队成员在工作时间指导新员工

13. A project manager assesses team performance following a successful project.0verall,the team improved its performance,moving from a stage where there were no clear roles and responsibilities to a well-organized performing unit. What types of indicators should the team performance assessment include?

A. Staff turnover rate and incentive plan

B. Individual skill assessment and training

C. Staff turnover rate and individual skill assessment

D. Staff competencies and conflicts

13. 项目经理在一个项目成功之后评估团队绩效。总体来说，团队改进了绩效，从一个没有明确角色与 职责的阶段进入组织良好的成熟单位阶段。团队绩效评估应包含什么指标类型?()

A. 人员流失率和激励计划

B. 个人技能评估和培训

C. 人员流失率和个人技能评估

D. 人员的能力和冲突

14. A project manager has a project with a large and culturally diverse team. While all team members are well regarded and have excellent and balanced skills. some are more vocal than others. As the project continues, some team members express dissatisfaction with the lack of input from those that are less vocal. As a result, team conflicts arise and productivity is reduced.

What should the project manager do to increase the team' s productivity?

A. Change the team and task structure so that tasks can be delivered with less interaction.

B. Change the team structure to encourage less-vocal team members to more freely express

themselves.

C. Change the team structure to more evenly distribute communication styles.

D. Change the team structure to ensure that tasks are delivered by consensus

14. 项目经理具有一个庞大而多元文化团队。虽然所有团队成员都受器重，且都具有优秀和均衡的技 能，有些成员比另一些成员更敢于发言。随着项目的继续进行，一些团队成员对那些较少发言的成员 不发表意见表示不满。结果，团队发生冲突，工作效率下降。为了提高团队效率，项目经理应该怎么 做?

A. 改变团队和任务结构，让任务可以在发生较少互动的情况下交付

B. 改变团队结构，鼓励较少发言的团队成员更为自由的表达他们的意见

C. 改变团队结构，更均匀地分布沟通方式

D. 改变团队结构，确保通过协商一致的方式交付任务

15. A company signs a contract with a customer for several projects. Upon completion of the first project, the customer is dissatisfied with the deliverable and wants to reevaluate the remaining project.

What should the project manager do to meet expectations with future deliverables?

A. Review the quality management plan. B. Perform quality assurance.

C. Implement a change request.

D. Execute quality control.

15. 一家公司与一个客户签订了多个项目的合同。完成第一个项目时，客户对可交付成果不满意，希 望重新评价剩余项目。项目经理应该怎么做来满足对未来可交付成果的期望? ()

A. 审查质量管理计划

B. 实施质量保证

C. 实施变更请求

D. 执行质量控制

16.During project implementation, the project manager used icebreaker exercises in which multiple conflicts arose due to team members' behavioral difference . Now team members are adjusting to each other' s work habits, beginning to resolve issues and working well together. What stage of team development is the team experiencing now?

A. Forming

B. Storming

C. Norming

D. Performing

16.在项目实施期间，项目经理使用破冰方法，但由于团队成员的行为差异，产生了许多冲突。现在，团 队成员已经适应彼此的工作习惯，开始解决问题，合作得很好。团队正在经历团队建设的哪一个阶段? ()

A. 形成阶段 B. 震荡阶段 C. 规范阶段 D. 成熟阶段

17. During project execution, a team member regularly complains that some information is not provided on a timely basis. What should the project manager do?

A. Review the communications management plan

B. Check the team member' s performance history

C. Initiate regular information meetings with all team members

D. Hold a one-on-one meeting with the team member

17. 在项目执行期间，一名团队成员经常抱怨说没有及时提供某些信息。项目经理应该怎么做? ()

A. 审查沟通管理计划

B. 检查该团队成员绩效历史记录

C. 与所有团队成员定期召开情况通报会

D. 与该团映成员召开一对一的会议

18. An unplanned external audit will be performed within the next two weeks. What statement accurately describes this situation?

A. This audit is not part of quality assurance

B. This audit is unnecessary because it was not included in the quality management plan

C. This audit is part of quality assurance

D. This audit should be registered in the risk register with a defined risk response plan

18. 一项未计划的外部审计将在未来两周内执行。下列哪种说法准确地描述了这种情形?()

A. 这项审计不属于质量保证的组成部分

B. 这项设计没有必要，因为其未包含在质量管理计划中

C. 这项审计属于质量保证的组成部分

D. 这项审计应登记在风险登记册中, 并附有定义明确的风险应对计划

19. A project manager is having difficulty managing a conference call . Several project team members are speaking simultaneously , and one member has made an offensive comment directed toward the project team lead .

What should the project manager have done to avoid this ?

A. Colocated team members

B. Utilized personnel assessment tools

C. Established ground rules

D. Conducted team-building activities

19. 项目经理难以管理一次电话会议。多名项目团队成员同时说话，一名成员直接对项目团队领导做 出攻击性评论。若要避免这个问题，项目经理应该事先做什么? ()

A. 让团队成员集中办公

B. 利用人员评估工具

C. 制定基本规则

D. 开展团队建设活动

20. While testing the new software for an implementation project, two departments realize they will need to adjust their operational procedures. What tool or technique should be used to accomplish this?

A. Control chart

B. Design of experiments

C. Expert judgment

D. Inspection

20. 对一个实施项目的新软件进行测试时，两个部门认识到他们将需要调整操作程序，应使用哪一项工 具或技术来完成这项工作?()

A. 控制图

B. 德尔菲技术

C. 石川图

D. 过程流程图

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