21. A project manager must perform a root cause analysis on a project risk. What should the project manager use to show the risk's underlying causes and to develop preventive actions? A. Delphi technique

B. Flowchart

C. Scatter diagram

D. Ishikawa diagram

21. 项目经理必须对一个项目风险执行根本原因分析。项目经理应使用什么来显示风险的根本原因， 并制定预防措施?()

A. 德尔菲技术

B. 流程图

C. 散点图

D. 石川图

22. A production line is restarted after a lengthy delay. What tool or technique should the project manager use to validate that the product still meets the required specifications?

A. Cause-and-effect diagram

B. Design of experiments

C. Expert judgment

D. Inspection

22. 在漫长的延期后，生产线重新启动。若要核实产品是否仍然满足要求的技术规范，项目经理应该 使用什么工具或技术?()

A. 因果图

B. 实验设计

C. 专家判断

D. 检查

23. An external consultant shares good practices adopted by another company in the industry. What does this describe?

A. Process analysis

B. Conflict of interest

C. Work performance measurements

D. Quality audit

23. 一个外部顾问分享了行业中另一家公司所采用的良好实践。这描述的是什么?()

A. 过程分析

B. 利益冲突

C. 工作绩效测量

D. 质量审计

24. 项目经理正在规划一个新的多公司参与项目, 每家公司都有多名项目相关方。项目经理应该使用什么沟通方法?

A. 交互式沟通

B. 推式沟通

C. 拉式沟通

D. 选择

25. A conflict between two project team members is disrupting the project team. What should the project team members do to resolve the issue?

A. Escalate the issue to the project sponsor for Resolution.

B. Meet with each other to discuss the issue.

C. Ignore the conflict, as they are both professionals.

D. Ask the project manager to resolve the issue on the Project team' s behalf.

25. 两名项目团队成员之间的冲突正在扰乱项目团队。 若要解决这个问题, 这两名项目团队成员应该 怎样做? ()

A. 将问题上报给项目发起人解决。

B. 互相开会讨论这个问题。

C. 忽视该冲突,因为他们都是专业人员。

D. 让项目经理代表项目团队解决该问题。

26. Three months a six-month project, the project manager discovers that a team member implemented a change prior to approval of the change request. To prevent additional unauthorized change, what should the project manager do?

A. Create a quality checklist

B. Train all team members on change management procedures

C. Submit a change request to update the procedure

D. Perform a quality audit

26. 在一个六个月的项目进入第三个月时，项目经理发现一名团队成员在批准请求之前实施了一项变 更。若要防止额外的未经授权的变更，项目经理下一步应该怎么做? ()

A. 创建质量核对表

B. 对所有团队成员培训变更管理程序

C. 提交变更请求更新该程序

D. 执行质量审计

27. During a project' s implementation phase, the project manager must communicate a scope change and obtain approval from multinational key stakeholders . Which of the following communication methods should the project manager use?

A. Push communication

B. Interactive communication

C. Stakeholder communication

D. Pull communication

27. 在项目实施阶段，项目经理必须沟通范围变更，并获得跨国关键相关方的批准。项目经理应采用 下列哪一种沟通方法? ()

A. 推式沟通

B. 交互式沟通

C. 相关方沟通

D. 拉式沟通

28. Due to an internal organizational restructure . The deliverables of key strategic projects are substantially delayed. The organization' s CE0 is surprised to learn this.

What should the project manager have done to avoid this?

A. Reprioritized impacted projects

B. Defined a communications management plan

C. Complied with performance reporting

D. Defined a stakeholder management plan

28. 由于内部组织结构调整，重点战略项目的可交付成果被严重推迟。该组织的首席执行官听到此消息感到十分惊讶。若要避免这个问题，项目经理应该事先做什么? ()

A. 未受影响的项目重新排列优先顺序

B. 制定一份沟通管理计划

C. 遵从绩效报告

D. 制定一份相关方参与计划

29. While approaching a project's completion, the customer discovers major system failure. The project manager must assess the impact on the project.

Which technique does this describe?

A. Cost-benefit analysis

B. Cost of quality (COQ)

C. Quality management methodologies

D. Benchmarking

29. 一个项目接近完工时，客户发现一个重大系统故障。项目经理必须评估这对项目的影响。这描述的是哪一项技术? ()

A. 成本效益分析

B. 质量成本(COQ)

C. 质量管理方法

D. 标杆对照

30. A project manager that is 75 percent complete is behind schedule and over budget. Team morale is low. The project director advises the project team that their current plan must be maintained. However, the project manager disagrees()?

A. Reduce the number of overtime hours required.

B. Incorporate team-building activities team review meetings.

C. Schedule daily review meeting to ensure the project ream remains on task.

D. Delay tough decisions for a future date.

30. 项目已完成 75%，落后于进度计划，并超出预算，团队士气低下。项目总监通知项目团队必须维 持当前计划，但是项目经理不同意。项目经理应该如何解决团队士气问题?

A. 减少所需的加班时间

B. 将团队建设活动包含进团队评审会中

C. 安排召开每日评审会，确保项目团队继续完成任务

D. 将艰难的决定推迟到未来某一日期

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